Privacy Policy (গোপনীয়তা নীতি)
Last Updated: May 1, 2026 • Business: Smart Tech Hub BD
1. Introduction
SMART TECH HUB ("we," "our," or "us") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website smarttechhubbd.shop and purchase or use our digital services. By using our website and services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
When you place an order, register an account, or contact support, we may collect:
- Full Name
- Email address
- WhatsApp phone number
- Payment transaction details (Transaction ID, Sender number, Method)
- Order history, invoice records, and service preferences
2.2 Automatically Collected Information
- IP address, device type, and browser details
- Operating system and device platform
- Pages visited, session duration, and referral sources
- Cookies and session tokens for keeping you logged in
3. How We Use Your Information
- To process, verify, and fulfill your digital product orders promptly.
- To deliver software licenses, account credentials, and digital access securely.
- To communicate order status updates, warranty notifications, and customer support responses.
- To improve website performance, streamline navigation, and personalize user experience.
- To detect, prevent, and mitigate fraudulent transactions or unauthorized account sharing.
- To comply with regulatory and legal compliance obligations in Bangladesh.
4. Payment Security
All payments are processed through secure, PCI-DSS compliant payment gateways (including UddoktaPay, bKash, Nagad, Rocket, Binance Pay). We never store your debit/credit card numbers or mobile banking PINs on our servers. Payment data is encrypted with SSL (TLS 1.3) protocols. We only receive verified transaction verification hashes necessary for instant order delivery.
5. Data Sharing & Disclosure
We strictly do not sell, rent, or trade your personal information to any third parties. We disclose data solely under the following limited circumstances:
- Payment Processors: To complete financial verification and checkout.
- Service Delivery Partners: To provision specific automated subscriptions.
- Legal Authorities: When required by the laws of Bangladesh or to defend legal rights against fraud.
6. Cookies & Local Storage
We use local storage and essential cookies to remember your visual theme preference (dark/light mode), preserve shopping cart items, and maintain active login sessions. You may clear your browser cookies anytime.
7. Data Retention & Your Rights
We retain order records for accounting, warranty tracking, and regulatory compliance. You have the right to request access to your recorded data, request profile updates, or request account closure by contacting our support desk.