Refund & Return Policy (রিফান্ড নীতি)
Last Updated: May 1, 2026 • Business: Smart Tech Hub BD
1. Overview
At SMART TECH HUB, customer satisfaction is our top priority. Because digital goods and subscriptions are delivered electronically and activated immediately upon order verification, we maintain a clear, transparent refund policy.
100% Full Replacement Guarantee
Every digital product comes with a full replacement warranty for its entire active validity period. If any service stops working or faces technical disruptions, our dedicated team will fix or replace it free of charge.
2. Refund Eligibility
You are eligible for a full monetary refund under the following conditions:
- Non-Delivery: The digital product could not be delivered within 24 hours of payment verification.
- Defective/Non-working Product: The provided credentials or license key cannot be activated and we are unable to provide a working replacement within 24 hours.
- Out of Stock / Discontinued: The service is temporarily unavailable and you choose not to wait for restocking.
- Duplicate Payment: You were charged multiple times for the same order due to a gateway glitch.
3. Non-Refundable Situations
- Change of mind after credentials or license keys have already been delivered and used.
- Failure caused by customer device incompatibility, unsupported third-party VPNs, or violation of account rules.
- Account suspension caused by unauthorized password changes or reselling on shared accounts.
4. Refund Processing Time
Approved refunds are processed within 24 to 48 hours and sent back directly to your original payment method (bKash / Nagad / Rocket / Bank Transfer).